Frequently Asked Questions

Where is Science Alive! held?

Science Alive! is held at the Adelaide Showground, a five-minute drive out of Adelaide’s CBD, and easily accessible via public transport.

Where should I park?

There are multiple carparking spaces available at the Adelaide Showground, the closest of which is the North West Car Park, accessible via Rose Tce. Further information can be be found via the Adelaide Showground website.

Do I need to buy tickets for the stage shows?

No, all performances within Science Alive! are included in the price of your entry ticket. However, depending on the prevailing COVID requirements, we may have to limit attendance at the most popular shows so best to ensure you arrive at the main theatre at least five minutes before the start of your chosen show/s.

How can schools get involved?

Each year, Science Alive! holds a free event for high school students on the Friday before the community weekend days. This event is called STEM Day Out and teachers book their Year 7-12 students into this day.

Who can attend the STEM Day Out?

The STEM Day Out is just for years 7-12. For students below year 7, we encourage you to attend on the weekend.

Is the event a Children's University Learning Destination?

Yes, Science Alive! is officially a Children’s University accredited learning destination – be sure to visit the information booth in the Atrium near the Duncan Gallery entrance to get it stamped off!

Can I purchase food and drinks at the event?

There will be a wide variety of food and drinks available at the Showground for purchase, from both Showground outlets and specialty food trucks.

Is a parents' room available?

There is a parenting room in the Atrium Plaza, which includes microwave, a breastfeeding area with privacy screen, and a change table. The northern Jubilee Pavilion toilets also have baby change facilities, and all disabled and special needs toilets include a fold down nappy change table. If you need any assistance, please ask at the Information Booth.

Do people with companion cards receive discounted entry?

Yes, those with Companion Cards will receive free entry. This year we request that you stop at the ticket booth prior to entry to register your details, in accordance with SA Health's COVID tracing policies.

Are gluten free, diary free, vegetarian, vegan food options available?

Yes, there will be plenty of options to suit all dietary requirements and restrictions.

If you have any special dietary preferences, please ask one of the friendly Showground outlet staff before purchasing your food.

Are kids free?

Yes, kids under 3 years old are free. All children do require a ticket regardless of age. You can order your under 3 a free ticket here.

Can I get tickets at the gate?

All bookings are now online. This avoids printing tickets, reducing environmental impacts together with ensuring our ticketing process is as hands free as possible.

I've bought tickets and now cannot attend, what can I do?

You can transfer your tickets into a friend or family members name. We also do offer a refund for change of mind and circumstance should you contact us at least 24 hours prior to the event start time. Please contact us to enquire about change of names and/or times. Refunds can be requested here . Make sure to select an enquiry type of "refund request".

Why can't I see a seniors discounted ticket?

We continue to keep prices well below cost which is only possible due to the generous support of the State Government Agencies and corporate sponsors who generously offer support for the event.

This allows us to keep entry fees at concession prices for all attendees.

We hope that you see great values in the content provided at a low cost as a result of our supporting partners.

What happened to my August ticket when the event was postponed to November?

Your current registered ticket has been automatically transferred across to the new dates with the same day and session time combination. Your new tickets have been resent to you.

If you requested a refund, all refund requests have now been processed and your tickets cancelled.

I can't find my tickets, what should I do?

Complete this form and we'll resend them to you. Make sure you have the correct email and mobile combination. If you don't receive your tickets within 2 hours and you've checked your junk, just contact us and one of our team will assist you.

Don't see your question above?

Send us a message via email, or give us a call on 08 8242 8400.

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